Refund policy

What is your return policy?

Returns:

Returns: We accept returns for defective products only. We refund damaged or faulty items.

We will send you a refund to the original payment method, a new item or a different but equivalent (based on your choice).

We can send refund to:

American Express

Visa

Apple Pay

Google Pay

Maestro

Master Card

PayPal

Exchanges: Do you accept exchanges?

No, we do not accept exchanges as we ship all items from our factories.

In the unfortunate event that you have received a faulty or wrong item from us, please contact us promptly with the following information:

Order Number (starts with a # in your confirmation email):

A photograph of the faulty/wrong item

Description of the issue

Our Refund Policy

We refund orders that have the following issues:

damaged items
wrong/faulty items
returned to sender/ incorrect address delivery status
delivery failure status
in transit (more than 30 days) delivery status

Damaged and Faulty items

In the unfortunate event that you have received a faulty or wrong item from us, please contact us promptly with the following information:

Order Number (starts with a # in your confirmation email)

A photograph of the damaged/faulty/wrong item

Description of the issue

Returned to sender/ incorrect address delivery status

Our system automatically tracks every order status and in case the parcel is being returned to our warehouse, you will be given a refund as a Store Credit.

In transit (more than 30 days) delivery status

Our system automatically tracks every order status and in case the parcel is being in transit for more than 30 days, you will be given a refund as a Store Credit.